Frequently Asked Questions

Question 1

What kind of services does Mandala Narratives provide?

Accepted Answer

We offer psychological and counseling services to support emotional well-being, mental health, and personal growth. Services include Initial Counseling Sessions and Follow-up Counseling Sessions. Please note: Our services are non-medical. Our licensed professionals do not prescribe medications.

Question 2

Is my information kept confidential?

Accepted Answer

Yes! Your privacy is extremely important to us. All sessions and records are confidential, except when disclosure is required by law, such as risk of harm to yourself or others, reports of abuse or neglect, or court orders or legal mandates. If such disclosure is necessary, we will inform you promptly.

Question 3

How do I schedule an appointment?

Accepted Answer

Appointments can be booked in advance through our official website. Your session is confirmed once payment is completed or the booking policy is acknowledged.

Question 4

Can I reschedule or cancel my session?

Accepted Answer

Yes, but timing matters: 24+ hours before the session: No penalties for rescheduling or cancellation. Within 5 hours before the session: Full refund for cancellations or rescheduling. Within 1 hour before the session: Cancellations are non-refundable; rescheduling incurs a ₱350 fee. Repeated cancellations may affect your eligibility for future sessions.

Question 5

What happens if I don't show up?

Accepted Answer

A no-show occurs when you miss a scheduled session without notice. A ₱350 rescheduling fee will apply. Frequent no-shows may require prepayment for future bookings.

Question 6

What if I'm late to my session?

Accepted Answer

Counselors will wait 15 minutes past the scheduled start time. Arrivals after 15 minutes will be considered a No Show, and the rescheduling fee applies. Late arrivals will result in shortened sessions to respect other clients' schedules.

Question 7

What if my counselor is delayed or cancels?

Accepted Answer

If your counselor cannot attend or is late, the session will be rescheduled at no additional cost or refunded in full, based on your preference.

Question 8

How do payments and refunds work?

Accepted Answer

All fees must be paid in full before the appointment to confirm booking. Refunds follow the cancellation policy. Accepted payment methods: Bank Transfer, GCash, or other authorized channels.

Question 9

Will counseling guarantee specific results?

Accepted Answer

No. Counseling is collaborative, and progress depends on individual factors, consistency, and participation. While we provide evidence-based interventions, specific outcomes cannot be guaranteed.

Question 10

Do your counselors follow ethical standards?

Accepted Answer

Yes. All practitioners follow the Code of Ethics for Psychologists and Counselors in the Philippines, maintaining confidentiality, professional boundaries, and cultural sensitivity.

Question 11

How can I contact Mandala Narratives?

Accepted Answer

For administrative or non-emergency inquiries: Email: mandalanarratives@gmail.com or Social Media: Mandala Narratives. For urgent mental health concerns or crises, contact local emergency services or the NCMH Crisis Hotline: 1553 / 0966-351-4518.

Question 12

What does consent to treatment mean?

Accepted Answer

By booking or attending a session, you acknowledge that you have: Read and understood these Terms and Conditions, been informed of your rights and responsibilities, and given voluntary consent to participate in counseling services.

Question 13

Will these terms ever change?

Accepted Answer

Yes. Mandala Narratives may revise or update these terms. Clients will be notified of major changes through official communication channels.

Frequently Asked Questions

General Information

Scheduling & Policies

Professional Qualifications & Process

About Counseling & Support

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