Frequently Asked Questions

Question 1

What kind of services does Mandala Narratives provide?

Accepted Answer

We offer online psychological and counseling services, including initial and follow-up counseling sessions. Explore our Services page for current options, prices, and session lengths. These are non-medical services. Our practitioners do not prescribe medication.

Question 2

How do I schedule an appointment?

Accepted Answer

Start on the booking page, choose a practitioner, then select your service and an available appointment time. Follow the booking steps and complete payment to confirm your appointment.

Question 3

Will counseling guarantee specific results?

Accepted Answer

No. Counseling is collaborative, and progress depends on individual circumstances, participation, and consistency. Specific outcomes cannot be guaranteed. You can discuss your goals and expectations with your practitioner.

Question 4

Can I reschedule or cancel my session?

Accepted Answer

Yes. Eligibility and fees depend on when you booked and when your request is received. Contact support with your booking details, and review the full Refund Policy before requesting a change. One reschedule is free when requested at least 24 hours before the session. Additional reschedules cost ₱350. Rescheduling within 24 hours, and all same-day booking reschedules, cost ₱350. Eligible refunds have a ₱200 processing fee. Standard refund requests must arrive at least 24 hours before the session. For same-day bookings, the refund window ends 2 hours after booking or at the session start time, whichever comes first.

Question 5

What happens if I don't show up?

Accepted Answer

Under the current policy, you are marked as a no-show if you have not joined by 50% of the session duration. For example, that is 30 minutes into a 60-minute session. No-shows are non-refundable and cannot be rescheduled.

Question 6

What if I'm late to my session?

Accepted Answer

You may still join before 50% of the session duration has passed. If your practitioner has another booking afterward, only the remaining time will be available. An extension may be possible if the practitioner is available.

Question 7

What if my counselor is delayed or cancels?

Accepted Answer

If your practitioner cancels, you receive a full refund without a processing fee. If they request a different time, they must offer at least two alternative schedules. If no mutually suitable time can be found, you may request a full refund. If your practitioner has not joined within 10 minutes of the session start, you may choose a full refund or a complimentary reschedule.

Question 8

How do payments and refunds work?

Accepted Answer

Session fees are displayed when you book and must be paid in full to confirm the appointment. Use the payment options provided at checkout. To request a refund, email support@mandalanarratives.com. Refund eligibility, deadlines, and processing fees follow the published Refund Policy.

Question 9

Is my information kept confidential?

Accepted Answer

Practitioners are bound by professional confidentiality. The Privacy Policy explains how information is used and shared with your practitioner and service providers, as well as legal and safety exceptions such as risk of harm, abuse, or court orders. You can review the policy before sharing information or contact our team with a privacy question.

Question 10

Do your counselors follow ethical standards?

Accepted Answer

Our practitioners are expected to uphold professional confidentiality, appropriate boundaries, respect, and cultural sensitivity. You can review credentials on their profiles and contact support if you have a concern about your care.

Question 11

What does consent to treatment mean?

Accepted Answer

Consent means understanding the nature of the services and choosing to participate voluntarily. Read the Terms and Conditions and discuss any questions about your care, rights, or responsibilities with your practitioner before beginning.

Question 12

Will these terms ever change?

Accepted Answer

The platform may update its terms and policies. Review the current Terms and Conditions for the latest information before booking or using the services.

Question 13

How can I contact Mandala Narratives?

Accepted Answer

For booking, account, or general questions, email support@mandalanarratives.com or call +63 968 657 2308. Office hours are Monday to Friday, 9am to 6pm. You can also use the form on our Contact Us page. Mandala Narratives is not an emergency service. For emergency support information and crisis contacts, visit our crisis guidance page.

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