Your privacy and confidentiality are of utmost importance to us at Mandala Narratives.
Last Updated: October 2025
Mandala Narratives ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you access or use our platform and services (the "Services"). By using Mandala Narratives, you consent to the practices described herein.
We collect information that you provide directly, information collected automatically, and information from third-party sources. The information you provide includes personal details such as your name, email address, phone number, and emergency contact information, as well as demographic details such as age, gender, and location if shared. We also collect health and mental health information including session notes, self-reported symptoms, mental health history, and counseling records. Payment information, including bank account or e-wallet details, is collected to facilitate transactions, along with any other information you voluntarily share with your Practitioner such as feedback or survey responses.
The Platform also collects information automatically. This includes device information, such as IP address, device type, and operating system, as well as usage information, including session duration, features accessed, and interactions within the Platform. We may also use cookies and similar tracking technologies to improve the functionality and user experience. Information may also be obtained from trusted third-party sources, such as payment processors or authentication services, strictly for the purpose of operating the Platform.
The information we collect is used to provide, manage, and personalize our Services. We use your information to facilitate appointments, payments, and communication with Practitioners, as well as to ensure the safety and security of all users on the Platform. Your information helps us monitor trends, improve the Platform, and conduct research in aggregate form. We may also use your information to comply with legal obligations, including reporting abuse or risk of harm when required by law. Additionally, we use the information to communicate important updates, notices, and information regarding our Services.
Mandala Narratives does not sell, rent, or trade your personal information. Information may be shared with your assigned Practitioner to provide Services, and Practitioners are bound by strict confidentiality obligations and professional ethical standards. Information may also be disclosed when required by law, court orders, or other legal processes, including situations involving imminent risk of harm to self or others or reports of abuse or neglect. We may share information with trusted third-party service providers who process information on our behalf for purposes such as payment processing, hosting, or technical support. These providers are contractually bound to maintain confidentiality and are prohibited from using the information for any other purpose. Aggregate or anonymized data may be shared for research, analysis, or reporting purposes, provided that individual users cannot be identified.
Mandala Narratives implements technical, administrative, and organizational safeguards to protect personal information. Measures include encryption, access controls, and secure storage. While we take steps to protect your data, no system can be completely secure. Users are responsible for maintaining the confidentiality of their account credentials and must report any unauthorized access immediately to support@mandalanarratives.com. The Platform is not liable for any loss, damage, or misuse resulting from failure to protect account information.
Personal and mental health information is retained only as long as necessary to provide Services or to comply with legal obligations. Information related to inactive accounts may be anonymized or deleted in accordance with applicable laws and our internal policies.
Users may have the right to access their personal data, request correction or updates to inaccurate information, request deletion of personal data, withdraw consent for specific uses of data, or request copies of session summaries or records from Practitioners, subject to ethical and legal obligations. Requests regarding personal information can be submitted via support@mandalanarratives.com.
Users under the age of 18 must have the consent of a parent or guardian to access Services. Information collected from minors is processed only to provide Services, ensure safety, and comply with legal obligations.
The Platform uses cookies and similar technologies to improve functionality and enhance user experience. Users may manage cookie preferences through their device or browser settings. Disabling cookies may limit certain features or functionality of the Platform.
Mandala Narratives operates in compliance with Philippine law. Personal data may be transferred or stored on servers located outside the Philippines for operational purposes. All such transfers are protected under contractual, technical, and organizational safeguards to ensure the security and confidentiality of personal information.
We may update this Privacy Policy from time to time. Major changes will be communicated via the Platform or email notifications. Continued use of the Platform constitutes acceptance of the updated Privacy Policy.
For questions, requests, or concerns regarding this Privacy Policy or your personal data, you may contact Mandala Narratives at support@mandalanarratives.com. We are committed to ensuring the privacy and security of all users while providing a professional and ethical mental health platform.